Effective Date: 2nd January 2025
Build Xpace (“we,” “our,” or “us”) respects and values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, engage our renovation and carpentry services, or interact with us in any other way. By using our services, you agree to the practices described in this policy.
1. Collection of Personal Data
We may collect and process the following categories of personal data from you:
- Identity Information – Full name, NRIC/passport number, gender, date of birth.
- Contact Information – Address, phone number, email address, billing address.
- Property and Renovation Information – Property address, floor plans, renovation preferences, cabinet and carpentry specifications, and photographs for design purposes.
- Financial Information – Bank account details, credit/debit card information (processed securely through third-party payment providers).
- Technical Information – IP address, browser type, device information, cookies, and browsing patterns on our website.
- Marketing and Communication Preferences – Your consent to receive promotional materials, newsletters, and updates.
We only collect personal data when it is voluntarily provided by you, necessary for fulfilling our services, or required by law.
2. Purpose of Data Collection
Your personal data is collected for the following purposes:
- To process your renovation or carpentry service inquiries, quotations, and contracts.
- To schedule site measurements, design consultations, and installation works.
- To customize products and services according to your property requirements.
- To issue invoices, process payments, and manage financial transactions.
- To comply with legal and regulatory obligations in Malaysia.
- To improve our website performance and enhance customer experience.
- To send promotional offers, newsletters, or surveys (only with your consent).
- To handle complaints, disputes, or feedback.
3. Disclosure of Personal Data
We may share your personal data with the following parties, strictly for business purposes:
- Internal Staff and Contractors – Our employees, designers, and site workers who require the information to perform their duties.
- Third-Party Service Providers – Payment processors, IT system providers, logistics companies, and marketing agencies working on our behalf.
- Business Partners – Suppliers of related services such as flooring, curtains, grills, or plaster ceilings, if you engage them through us.
- Legal Authorities – Government bodies, regulators, or law enforcement agencies, where required by law.
We will not sell, rent, or trade your personal data to any third party.
4. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, accounting, and regulatory requirements. When your data is no longer required, it will be securely deleted or anonymised.
5. Security of Personal Data
We take appropriate organizational, physical, and technical measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These include:
- Secure servers and firewalls.
- Restricted staff access based on job responsibilities.
- Encrypted communication channels where applicable.
- Regular data backup and monitoring.
However, no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your information, you provide it at your own risk.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve site functionality and navigation.
- Analyze traffic patterns and website usage.
- Personalize content and ads (if applicable).
You may choose to disable cookies in your browser settings. However, this may limit some website features and functionality.
7. Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights:
- Access – You may request a copy of the personal data we hold about you.
- Correction – You may request to correct or update inaccurate or incomplete data.
- Withdrawal of Consent – You may withdraw your consent to our processing of your personal data at any time.
- Restriction – You may request us to limit the use of your data in certain circumstances.
- Objection – You may object to receiving direct marketing communications.
To exercise your rights, please contact us using the details provided in Section 10.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data of a child has been collected, we will take immediate steps to delete it.
9. International Transfers
While our business primarily operates in Malaysia, your data may be transferred to servers or service providers located outside Malaysia. In such cases, we will ensure that your data is protected in accordance with applicable data protection laws.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Build Xpace Sdn. Bhd. 202401034123
(1579971-M)
Email: buildxpace@gmail.com
Phone: +6014-643 4113
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on our website with a revised “Effective Date.”
We encourage you to review this Privacy Policy periodically to stay informed of how we handle your data.
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.